Shipping policy

Last Updated: August 14, 2025

Thank you for shopping with Throughhike. We’re committed to getting your gear to you quickly and securely so you can get back to the trail.

Processing Times

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed the next business day.

  • We’ll notify you if any item is on backorder or delayed.

Shipping Rates & Delivery Times

  • Shipping costs are calculated at checkout based on your location, shipping method, and order weight.

  • Estimated delivery times will be shown at checkout and are not guaranteed.

  • Delays caused by carriers, customs, or weather events are outside our control.

Estimated Delivery Windows (after dispatch):

  • Domestic (US): 3–7 business days

  • International: 7–21 business days, depending on location and customs clearance

Order Tracking

  • Once your order ships, you’ll receive a confirmation email with tracking details.

  • Tracking updates may take 24–48 hours to appear after shipment.

Shipping Restrictions

  • We currently ship to most countries worldwide.

  • Some oversized or restricted items may not be available for international shipping.

  • Customers are responsible for any customs duties, taxes, or import fees required by their country.

Address Accuracy

  • Please double-check your shipping address at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

  • If your package is lost in transit, contact us within 14 days of the expected delivery date.

  • For damaged items, please email andrew@throughhike.com within 48 hours of delivery with photos of the damage and packaging.

Contact Us

For any shipping questions or concerns, email us at andrew@throughhike.com.